Last night, 17 October, 2018, Cobalt announced that they are indefinitely suspending operations with immediate effect.
This Cypriot airline operates a number of flights from Manchester, London Heathrow, Gatwick and Stansted to Larnaca in Cyprus.
Passengers with un-flown tickets are being advised NOT to go to the airport as no flights will be operating and assistance may be limited.
While we're just as surprised as you guys, we'll do our very best to make sure you have the latest information as this news develops.
Are all flights cancelled?
Will I get a refund from Cobalt?
It really depends on what you booked and how you booked it. Passengers are being advised to contact the travel agent they booked with (if your holiday is ATOL protected) or your credit card provider if you booked flight-only. It is also worth checking your travel insurance policy to see if this scenario is covered.
Will Cobalt re-book me on another airline?
No. As the airline has suspended operations, Cobalt will not be able to re-book passengers on other airlines.
What about EC/261 delay compensation?
Unfortunately, because the airline is ceasing operations, things don't look good for their financial future. It's likely that any compensation you were due will now become another claim against the assets of the airline, much like if you had a ticket. You're unlikely to see any money.
I'm in Cyprus at the moment and had a booked a Cobalt flight home. How do I get home now?
If you're abroad right now, your best option is try and find any other flight to get home and pay for it out of your own pocket. Do this as quickly as possible as there will be many other passengers in the same position.
Cobalt flew to Larnaca in Cyprus, so airlines like easyJet, Ryanair and British Airways will typically offer the best value one-way fares to get you home. You can quickly check your options on our flight search tool.
I'm on an ATOL protected package holiday at the moment or I have one booked for the future. What happens now?
If you're currently abroad on an ATOL protected package holiday and your flights were on Cobalt then your Tour Operator will make alternative arrangements for you to return home at the end of your holiday. Contact your Tour Operator to find out what arrangements have been made but most importantly, don't let this spoil your holiday!
If you have a future booking for a holiday with Cobalt flights, your Tour Operator will either arrange alternative flights or provide you with a full refund of all monies paid.
Can I claim on my travel insurance?
Potentially. Many travel insurance policies will cover the financial failure of your airline or travel provider. You'll need to contact your insurance company and follow their claim procedure to lodge your claim.
Can I get a refund from my credit card provider?
Yes. If you booked your flight with a UK credit card then you are covered by a handy bit of law called Section 75 of the Consumer Credit Act. This law means that the supplier and your card company are jointly responsible for the delivery of the goods or services you paid for on your card. In essence, now that Cobalt has indefinitely ceased operations, your card company must give you your money back.
One stipulation of Section 75 protection is that the goods or services you bought must have been more than £100, with Cobalt's super low fares, theres a chance your booking may fall under that. To make a Section 75 claim, contact your card issuer using the number on the back of your card.
I also booked a hotel or rental car through Cobalt, what happens to that booking?
It depends. If Cobalt already made the payment to the merchant in question (i.e. the hotel or rental company) then your booking should stand. If your payment was not transferred then it is likely that you will need to make a new booking or pay again upon check-in. You should call the hotel or rental company directly to verify if your booking stands.
Will another airline honour my ticket?
At the moment no other airlines have announced that they will honour Cobalt tickets. However, it's not unheard of for airlines to offer help to stranded passengers so keep an eye out for deals on other websites.