Today, Primera Air announced that they are declaring bankruptcy and ceasing operations with immediate effect. This plucky upstart in the transatlantic market has struggled with rising fuel prices and expensive aircraft leases. While we're just as surprised as you guys, we'll do our very best to make sure you have the latest information as this news develops.
Our American friends at TravelPirates have pulled together answers to all your most pressing questions about what to do next and we're sharing them with you here:
Are all flights cancelled?
Will I get a refund from Primera?
Most likely no. The final answer to this will depend on the bankruptcy proceedings in the airline's home country of Denmark. Anyone with an outstanding booking will become a creditor and (theoretically) entitled to a share of the value of the airline's remaining assets. The problem in Primera's case is that there are hardly any assets so you're unlikely to ever see any money.
Will Primera re-book me on another airline?
No. As the airline has ceased operations, Primera will not be able to re-book passengers on other airlines.
What about EC/261 delay compensation?
Unfortunately, because the airline has folded, any compensation you were due will now become another claim against the assets of the airline, much like if you had a ticket. You're unlikely to see any money.
Similarly, EC/261 compensation doesn't apply to any cancellations caused by the bankruptcy itself because the airline is no longer in operation, hence there is no one to file a claim against
I'm in the USA at the moment and had a booked a Primera flight home. How do I get home now?
If you're abroad right now, your best option is try and find any other flight to get home and pay for it out of your own pocket. Do this as quickly as possible as there will be many other passengers in the same position.
Primera flew to Washington, D.C., New York & Boston in the U.S., so airlines like Norwegian, Aer Lingus and LEVEL will typically offer the best value one-way fares to get you home. You can quickly check your options on our flight search tool.
I'm on an ATOL protected package holiday at the moment or I have one booked for the future. What happens now?
If you're currently abroad on an ATOL protected package holiday and your flights were on Primera then your Tour Operator will make alternative arrangements for you to return home at the end of your holiday. Contact your Tour Operator to find out what arrangements have been made but most importantly, don't let this spoil your holiday!
If you have a future booking for a holiday with Primera Air flights, your Tour Operator will either arrange alternative flights or provide you with a full refund of all monies paid.
Can I claim on my travel insurance?
Yes. Many travel insurance policies will cover the financial failure of your airline or travel provider. You'll need to contact your insurance company and follow their claim procedure to lodge your claim.
Can I get a refund from my credit card provider?
Yes. If you booked your flight with a UK credit card then you are covered by a handy bit of law called Section 75 of the Consumer Credit Act. This law means that the supplier and your card company are jointly responsible for the delivery of the goods or services you paid for on your card. In essence, now that Primera is bankrupt, your card company must give you your money back.
One stipulation of Section 75 protection is that the goods or services you bought must have been more than £100, with Primera's super low fares, theres a chance your booking may fall under that. To make a Section 75 claim, contact your card issuer using the number on the back of your card.
I also booked a hotel or rental car through Primera, what happens to that booking?
It depends. If Primera already made the payment to the merchant in question (i.e. the hotel or rental company) then your booking should stand. If your payment was not transferred then it is likely that you will need to make a new booking or pay again upon check-in. You should call the hotel or rental company directly to verify if your booking stands.
Will another airline honour my ticket?
At the moment no other airlines have announced that they will honor Primera tickets. However, Norwegian are offering discounted repatriation fares to those stranded by Primera's failure. These fares give you up to 50% off the base fare, so could represent a good option for getting back home. You can find more information about that on their Twitter feed.